Privacy Policy

Rewardlaunch provides rewards and loyalty tools for gyms and fitness communities in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information when operating our services, apps, and websites. We aim to handle data responsibly and transparently so that members, staff, and partners understand what information is collected and why.

Information we collect

We may collect contact details (such as name and email), account credentials, fitness engagement signals (for example, validated check-ins, class participation, or challenge progress), basic device information, and communications you send to our team. If you redeem rewards, we record redemption details to maintain accurate balances and to help prevent misuse. Where integrations are enabled by a gym or studio, we receive identifiers necessary to link activity to your account according to the rules set by that business.

How we use information

We use information to provide and improve our services, verify eligibility for rewards, personalise the member experience, communicate important updates, and create aggregated reports for participating businesses. These uses help gyms and studios understand engagement trends and plan suitable challenges. We may also use information to maintain security, troubleshoot issues, and comply with legal or regulatory requirements in Australia.

Sharing and disclosure

We share information with the gym, studio, or company that enrolled you into a program, as well as service providers who assist with infrastructure, analytics, or support. These providers are engaged under appropriate safeguards. We may disclose information if required by law or to protect our rights, users, or the public. When we publish insights, we use aggregated or de-identified data designed to avoid identifying individuals.

Cookies and similar technologies

Our websites and apps may use cookies and similar technologies to remember preferences, measure performance, and improve usability. You can manage cookie preferences through your browser or device settings. Some features may operate best when certain preferences are enabled. For details, please review the cookie banner choices presented on our site and the options described in your browser documentation.

Data location, security, and retention

Data may be processed in Australia and in other jurisdictions where our service providers operate. We apply administrative, technical, and physical safeguards intended to reduce security risks, including encryption in transit, access controls, and monitoring. We retain personal information for the period necessary to deliver services, meet legal obligations, or resolve disputes. When data is *** longer required, we take steps to de-identify or delete it within a reasonable timeframe.

Your choices and access

Depending on your circumstances, you may request access to, or correction of, personal information we hold about you. If your account is managed by a participating business, you can also contact that organisation to update details related to membership or participation rules. To submit a privacy request directly to Rewardlaunch, please use the contact options on our Contacts page. We will respond within a reasonable period consistent with Australian privacy principles.

Third-party links and integrations

Our services may link to or integrate with systems operated by participating gyms, studios, or technology providers. Each third party is responsible for its own handling of information. We encourage you to review the privacy materials of those services. Where we integrate, we seek to limit data sharing to the minimum necessary for rewards, validation, or reporting, as configured by the participating business.

Children

Programs for younger members may be offered by participating organisations subject to their policies and applicable laws. Where consent is required, it should be obtained by the organisation enrolling the member. We encourage guardians to review program settings and discuss appropriate participation.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our services. The “Last updated” date indicates the latest version. Significant changes will be shared through reasonable channels. Continued use of our services after an update indicates your acknowledgement of the revised policy.

Contact us

If you have questions about this Privacy Policy or how we handle personal information, please reach out via the details on the Contacts page. For matters relating to program rules, eligibility, or redemptions, you may also consult the participating organisation or review the materials available in our Legal section.

Last updated: 2026